Franchisee Kiain McKean is Director of Radfield Home Care Herefordshire & South Shropshire. He has dedicated his working life to the UK care sector for no less than 26 years, starting his career in care at the age of just 16, where he had a part-time job as a home carer, whilst studying at college full-time completing a social care course.

Due to Kiain’s Grandmother receiving poor quality care in her own home he wanted to have his own business to showcase a high quality care service he knew was possible, enabling people to be treated in the way in which he had hoped for his Grandmother.

It is his belief and passion that we should treat and look after those we care for, in the same way that we wish to be looked after ourselves.

We recently spoke to him to find out more about why he decided to invest in a Radfield Home Care franchise:

What is your background?
I have worked in the care sector for the past 26 years. I started my career in care at the age of 16 when I had a part time job as a domiciliary carer that I fitted around my college course in health and social care.Over the years I have worked in many different care settings and have supported a variety of different client groups and have completed qualifications in care management.

What has inspired you to start a home care business?
For many years I have thought about having my own care agency. After my grandmother’s passing, this became more important to me and was something that I wanted to do in her honour and to ensure that other families did not have to experience the issues we did as a family – my grandmother received poor quality care in her own home.I wanted to have my own business to deliver a high quality care service to those living in their own homes and to treat my clients in the way in which we have hoped for our grandmother. It is my belief and my passion that we should treat and look after those we care for in the same way that we wish to be looked after ourselves.

What were the key decisions you had to make?
I had come to the conclusion that I had reached the point in my life where I didn’t feel I could work for someone else and didn’t feel that I wanted to be managed any more. I have always given 110% to my work and I feel that it is now time for me and my family to benefit from this.

Why the franchising route?
I did a lot of research into new businesses and their success rates, most new businesses fail within the first 12 months, however those setting up a business that is part of a franchise have a much greater success rate. With this in mind I then started to explore and look into franchise opportunities.

Why did you choose Radfield Home Care?
After meeting Trudie and Hannah at the Franchise Exhibition at the NEC and talking to them both about Radfield and hearing about the company’s core values – I started to become rather excited at the prospect.Radfield Home Care’s core values mean a lot to me and are something that I am very passionate about – We are family, We are proud to care and We are on your side. To me these values are so important in making people feel valued, not only to our staff and the clients we support but also for me as a franchisee. I felt straight away that Radfield Home Care was the right franchise for me.

What has your franchise journey been like so far?
I have been delighted with the support that I have received from the franchise team and the training has been excellent and thoroughly enjoyable. I have been busy marketing my care services in Ledbury, Herefordshire and surrounding areas and recruiting my care team.

What does the future hold for your business?
I will be working closely with the franchise team to support me as I develop and grow my business and review my business plan regularly to decide when the time is right to expand my care services into different parts of my territory. I am driven to build a home care business that is an integral part of my local community that people can truly depend on.

Radfield Home Care is rapidly expanding with new territories being established all the time. There isn’t a better time to become part of our family and to secure the best territories for yourself, to realise your ambition of establishing your own business and creating financial security for yourself and your family.