Sunny Sachdev worked extensively in business and operations management in contact centres and customer service for a large company for many years before considering franchising.

He has a very keen business acumen and was very skilled at spotting opportunities, and wanted to take this further by launching his own business. Sunny had heard about franchising as a successful business model from friends and colleagues, and rapidly saw the huge potential it offered. He even attended a course with the British Franchising Association, which cemented his opinion that investing in an already established model was a very effective route to starting a profitable business.

Sunny spent a great deal of time looking at different franchises and researching their sectors before coming to a decision. He was initially very interested in nurseries and domiciliary care, and nearly went down this route before receiving a marketing email about the TMC opportunity. Immediately, something caught his eye about the brand and he decided to investigate further.

As he told us: “There are so many franchises out there, with so many different business models, but something about The Massage Company really stood out right from the beginning. I loved the fresh feel of their branding and style, and their whole attitude towards their business.
I decided to change direction and look into this further. “

He had not considered this industry before, but was very taken with its potential: “Currently, massage services have inconsistent coverage across the UK, and the quality and choice is very limited in some areas. Pricing is inconsistent and business is limited by overpricing.”

After contacting TMC and speaking with Pam, our Franchise Consultant, Sunny arranged to attend one of the Discovery Days in Camberley where he met with Charlie and Elliot. and his strong first impression was reinforced. He felt that the consultant and managers were very informative throughout and spent a lot of time going through the details with him. They made sure that he knew everything he needed to know and was aware of the personal and financial commitment involved. “When I first visited TMC, they were the only centre and, though franchisees were signing, no other centres had opened yet. It was a little scary, but the team gave me such a good impression that I felt this was something that could really go somewhere.” Sunny then spent a lot of time researching the sector and the business before making his decision.

Since signing his agreement, he has worked very closely with Charlie and Elliot to learn everything he can about how to make his franchise a success. “Visiting the main centre in Camberley for my training was great – a real eye-opener. It’s been very interesting and informative to see how a centre is run, and see everything that is involved in making it a success. There’s a lot of hard work involved, but I really feel like its leading somewhere that will be very rewarding for the both of us.”

Sunny’s centre in Sutton Coldfield is set to open in September 2019, and he is very much looking forward to welcoming new customers through his doors. Speaking of his experience throughout the journey, Sunny told us: “I would definitely recommend TMC. It’s a great opportunity and they have invested a great deal of time and thought into making sure franchisees are prepared for running a business. I am glad that I got in early, as it meant I had my pick of territories and had the freedom to look at a number of different locations, research the areas, and choose the optimal site. I’m sure a lot of other people are going to be interested in this franchise as the new centres take off, so I would recommend getting involved while the market is still very open.”