About Us

Citation has been in operation since 1995 and is a Times Top 100 company because of the extensive Health & Safety, HR, Employment Law, and other compliance services they offer to more than 50,000 firms in the United Kingdom. We have worked with franchisees and franchisors of varying sizes throughout the years to help them with these important legal matters.

The ability to ensure compliance for a single franchise or a whole franchisee estate can bring relief and open doors for expansion. The likelihood of expensive HSE enforcement action or employment tribunals can be greatly reduced if compliance is prioritised from the outset.

Services Citation offer:

Your HR and safety operations will be supported by Citation. Citation can work with you to deliver a bespoke solution, whether you are an independent franchise hiring your first employee or a franchisor wishing to inject assistance and support into your expanding network of franchisees.

We provide our services around the clock and throughout the entire United Kingdom. Our range of services covers: Help with maintaining H&S regulations (including but not limited to, inspection audits, provision of policies, handbooks and documents, online software, risk assessment template library, legal updates, unlimited telephone advice and the Citation advice guarantee to cover costs in the event of enforcement action.)

Constant assistance in HR and labour law (including but not limited to, the provision of employee handbooks and contracts, online HR software platform, holiday management platform, template document library, unlimited telephone advice, legal updates and the Citation advice guarantee to cover costs and awards in the event of employment tribunals.)

Franchisees and Franchisors alike can benefit from Citation’s ISO certification services. Certification to international standards like ISO 9001, 14001, or 45001 is an excellent way to keep customers happy, get new contracts, and set yourself apart from the competition. To keep your ISO certification current, we’ll design a custom management system for you, certify your company to that standard, set you up with online software to maintain it, and audit and re-certify you every year.

Fire Risk Assessments, Fire Safety, and Electrical Safety Services – As a company owner, you are responsible for ensuring the safety of your building through a battery of tests and inspections. Fire Risk Assessments, Fire Alarm Servicing, Fire Extinguisher Servicing, Emergency Lighting Testing, Fixed Wire Testing, and PAT Testing are all services that Citation can give with complete accreditation and warranties.